New Zealand Freephone: 0800 808 820

Welcome to Yakka Shop

Terms & Conditions

Returns Policy

We Promise a 30 day money back guarantee.

We are committed to providing quality products to our customers. If for any reason you are not completely satisfied with any product, please return it to us in original condition within 30 days of receipt and we will replace it or refund your purchase price using the original payment method.

To return products to us

Please affix postage to your package and send it to the address shown on your invoice.

For New Zealand returns:
Yakka Shop
16 Omega Street,
Albany,
Auckland.

Email: glenfieldshop@yakka.co.nz

Unfortunately, your postage charges on returns are not refundable. However, if you are returning an item for exchange (i.e. the same style is being changed for a different size or colour), you are not required to pay for standard delivery on the outgoing parcel. All other returns/reorders will be charged the standard delivery rate.

To ensure that best possible fulfilment on your reorder, we recommend that you call us to reserve the styles you require. Our Customer Service Representatives are available to discuss payment options with you and they will advise on delivery time frames. If you do reserve your reorder over the phone, then please do not submit a completed reorder form with your return, as duplicate orders may be inadvertently placed.

Our Quality Control team inspect every garment to ensure that the products you receive meet our high quality standards. However if you do receive a product which is faulty, please don't hesitate to call us toll free on 0800 755 000 to arrange free return delivery and an exchange or refund. Should a fault appear after a garment has been worn, it would be appreciated if you would launder it prior to returning it to us.

Remember ... returned articles are insured by us against damage or loss.